All refund and return requests are subject to verification and approval by our Customer Care team.

1. Eligible Refund Circumstances

Incorrect, Damaged, Defective, or Expired Products

You may be eligible for a refund or replacement if you receive:

• A product different from the one you ordered.
• An incorrect size, weight, or product variant.
• An incorrect quantity.
• A product damaged during transit.
• A defective or unusable product.
• A product that is expired or unfit for consumption upon delivery.

If you receive any of the above, please contact our Customer Care team within 24 to 48 hours of receiving your order.

To help us process your request promptly, please provide:

• Your Order ID.
• Clear photographs or videos of the product, packaging, and shipping label.
• A brief description of the issue.

Customer Care: +91 9361016993

Delivery-Related Issues

You may also be eligible for a refund or replacement if your order is affected by any verified shipping issue, including:

• The package is confirmed as lost in transit by the courier.
• The package is returned to us due to courier error.
• Delivery could not be completed due to circumstances beyond the customer's control.
• Any other verified courier-related issue.

Delivery-related claims may require courier tracking details or additional supporting documentation.

2. Refund Process

Once your refund request has been reviewed and approved:

• The refund will be credited to the original payment method used for the purchase.
• Processing times may vary depending on your bank or payment service provider.
• Approved refunds are generally processed within 15 to 20 business days from the date of approval.

If the original payment method is unavailable, our Customer Care team will contact you to arrange an alternative refund method where applicable.

3. Return Policy

Returns are accepted only after prior approval from our Customer Care team.

Unless the return is due to a verified manufacturing defect, damage, incorrect product, or shipping issue, returned products must be:

• Unused and unopened.
• In their original packaging.
• In their original condition.
• Accompanied by the original invoice, where applicable.

Returns sent without prior authorization may not be accepted.

Please Note: As our products are food items, opened, partially used, or tampered products cannot be returned due to hygiene and food safety regulations, except in cases where the product is damaged, defective, expired, or incorrectly supplied.

4. Order Modifications & Cancellations

If you wish to modify or cancel your order, please contact us immediately.

Customer Care: +91 9361016993

We will make every reasonable effort to accommodate your request. However, once an order has entered the processing, packing, or shipping stage, modifications or cancellations may no longer be possible.

Before placing your order, please ensure that you have verified:

• Product selection.
• Quantity.
• Shipping address.
• Contact details.
• Billing information.

5. Refund Request Requirements

To be eligible for review:

• Refund or replacement requests must be submitted within 24 to 48 hours of delivery.
• Customers must provide sufficient supporting evidence, including photographs, videos, courier tracking information, or any other documentation requested by our Customer Care team.
• All claims are reviewed, verified, and investigated before approval.

Failure to provide the required information may result in your request being declined.

6. Non-Refundable Situations

Refunds or returns will not be approved in the following cases:

• Incorrect product selection or ordering errors made by the customer.
• Incorrect or incomplete shipping information provided during checkout.
• Delivery delays caused by inaccurate customer details.
• Refusal to accept delivery without a valid reason.
• Claims submitted without sufficient supporting evidence.
• Opened, used, or tampered food products, unless they were received damaged, defective, expired, or incorrect.
• Requests submitted after the eligible reporting period.
• Normal variations in colour, texture, aroma, or appearance that naturally occur in spices and food products.
• Any circumstance not specifically covered under this policy.

Spice Route Store reserves the right to reject any refund or return request that does not meet the eligibility requirements outlined in this policy.

7. Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact our Customer Care team.

Spice Route Store

Customer Care: +91 9361016993

We are committed to resolving all genuine customer concerns promptly, fairly, and in accordance with this policy.

8. Policy Updates

Spice Route Store reserves the right to amend, modify, or update this Refund & Return Policy at any time without prior notice.

Any changes will take effect immediately upon publication on our website. We encourage customers to review this page periodically to stay informed of any updates.